Fast Track Counter Circular No 3/2010 Kerala RTO

MIT15/14555/TC/2007                                                                              Transport Commissionerate,

                                                                                                                 Thirunanathapuram  Dt 1-6-10                                                                                                                     

Circular No 3/2010

Sub:- Motor Vehicles Department- Introduction of  ‘FAST TRACK COUNTER’  System

          instructions issued –Reg:-

Ref:- This office circular No 7/2008

1.      Motor Vehicles Department is in the process of providing fast and better service to citizens. In order to provide faster services it is decided to introduce FAST TRACK counter in all Regional and Sub Regional Transport Office in the State for single visit disposal of certain services. It is decided that selected services which can be delivered over the counter shall be rendered through FAST TRACK counters

2.      The following services shall be rendered through FAST TRACK counter:

Sl No	FAST TRACK COUNTER services
1	Driving License: a.      Renewal of Driving License b.      Change of address c.      License Particulars d.     Duplicate on surrender of Original
2	Conductor License: a.      Rnewal of conductor License b.      Change of Address c.      License Particulars d.      Duplicate on surrender of original
3.	Vehicles: a.      Transfer of ownership (Non transport vehicle except private service vehicle for personal purpose) b.      Change of address c.      Hypothication Noting d.      Registration certificate particulars
4.	Permit: a.      Motor cab b.      Autorickshaw permit renewal

 

  

       3. For effective and efficient functioning of the system following instructions are issued.

         

(i)                Two counters in Regional Transport Offices and one counter in Sub Regional transport Office may be set apart as ‘FAST TRACK’ counters. Other counters will continue to provide all services including the fast track services.

(ii)              A sign board with inscription ‘FAST TRACK COUNTER’ shall be exhibited conspicuously above earmarked counter.

(iii)             Only the identified services will be rendered through fast track counters.

(iv)             The services available through the fast track counter will be written on the sign  board mentioned above.

(v)              Defective applications shall not be accepted through the counter.

(vi)             The documents required for the services/procedure shall also be exhibited on a notice board near to the counter and the required forms will be made available at the counter.

(vii)            It shall be ensured that at least one of the officers authorized to authenticate documents ( R.T.O/Jt. R.T.O/M.V.I) is present in the office during working hours.

(viii)          In sub Regional Transport Offices, the ‘FAST TRACK COUNTER’ shall only function during afternoon hours from 2 pm to 5 pm.

(ix)             The collection through ‘FAST TRACK’ counter need be remitted to the treasury only on the next working day. Earlier circulars on this is modified to the above effect.

(x)              ‘FAST TRACK’ counter services will be rendered only if holder of the license/registered owner is present personally.

(xi)             All transactions of each individual user including submission of application, remittance of payments and fees, taxes and cess and so on will be done at the counter.

(xii)            All applicants will be encouraged to file application online and arrive at the counter with a print out.

(xiii)          The applications shall be accepted and the records shall be handed over to the applicant by hand in respect of ‘FAST TRACK’ in relaxation of orders already issued in this regard.

(xiv)          Where photographs are required, scanner or wet camera (to be supplied) will be utilized based on the applicant’s choice.

(xv)            Services of PRO in R.T.Offices  can be availed by the applicants to pre check the documents before standing in the queue.

4.      Following procedure shall be followed for rendering the services.

(i)                Applications complete in all respect with fee shall be scrutinized and verified and registered inward and receipt shall be issued at the counter by counter clerks.

(ii)              Applications shall be forwarded to the issue level officer through the system from counter. The application fee will also be sent to the issue level officer.

(iii)             After issue, the issue level officers make a noting in the file ‘issued’. In printing section, the document is printed immediately with facsimile of the issue level officer which is then sent to the Despatch Section.

(iv)             The despatch section shall hand over the documents to the applicant based on the priority number of receipt  and make entries in the despatch module

5.      The services shall be rendered within 30 minutes after the receipt of the application

6.      All are requested to follow the instructions scrupulously so as to deliver better service to the pubic. The system will be introduced with effect from30.06.2010.

7.      Receipt of this circular shall be acknowledged.

Sd/

                                                                                                                                       Transport Commissioner

       Approved for issue

                  Sd/

      Junior Superintendent.

 To: All D.T.C’s, All R.T.Os, All Jt.R.T.Os